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Last updated on: November 15, 2021

Returns and Exchanges (if applicable)

We only exchange or refund items if they are defective or damaged. Because our products are all customized uniquely. If you need to exchange it for the same item, send us an email with eligible proof of photos at service@cuscool.com.

To complete your return or exchange, we require a receipt or proof of purchase. You must return your product within 30 days of the product being purchased.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@cuscool.com

We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.