PAYMENT

Q1: How can I pay for your products?
We accept PayPal and all major debit or credit cards such as VISA, MasterCard, Maestro, American Express, etc...

Size
Which size should I buy?
Please check our size chart before you place your order. Our products are exactly in size with our size chart. But it might be a little bigger than the standard US size.

SHIPPING & DELIVERY

Q1: Which countries do Cuscool ship to?
We ship to the majority of countries worldwide.

Q2: How can I get free shipping?
We offer free Shipping for orders Over $69.

Q3: How much does the shipping cost?

Q4: How long does the shipping take?
It takes 10-15 business days. There are times it takes longer than 15 days due to the pandemic. If you did not receive the product after 20 days it has been shipped, please let us know by sending us an email at service@cuscool.com.

Q5: How to track my order?
We will send you a shipping confirmation email after your order has been shipped with the tracking information. You can also see the tracking info in "Order History" under the "Account" section.

RETURNS

Q1: I want to return the item. What should I do?
Simply contact us with the reason for your return, and we are happy to help.
Q2: What is your return address?
Please contact us before returning the item because we do not accept returns without prior confirmation.

COLLABORATIONS

If you are interested in doing business with CUSCOOL, you can email us at service@cuscool.com. We can't wait to work with you!

Still confused? Please contact service@cuscool.com for more information.